In addition to the world-class support that is available to every Five9 customer, the Premium Support option is also available to Five9 clients who want direct access to our senior customer support team. When you sign up for Premium Support, you also receive a dedicated Technical Account Manager, regular account reviews, project management and coordination, personalized new release previews and training, consulting hours to help you grow and optimize, and a defined escalation path for feedback, questions, and issues. Use the Customer Support Portal. The Customer Support Portal is where you create, update, and view your cases online and where you access and search our comprehensive knowledge base. To access the portal, simply log in to your virtual contact center application portal from the Customer Login Page and select "Customer Support. Email us. You can reach us at cases five9.
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If you are an administrator, see Zendesk for Administrators. This integration allows you to launch the agent interface that you use to handle contacts directly within Zendesk, making the experience easy and seamless by avoiding the need to jump between the platform and the agent application. Part of the seamless experience includes features like contact info linking between the Zendesk platform and the agent application , meaning that customer data can be popped in when starting a contact interaction, and likewise, notes and other information entered in the agent application will also exist with the contact's information in Zendesk. You can log in to the agent application by dropping-down the interface from your Zendesk toolbar near your profile:. A few key features of the agent integration are: CRM screen pops Call dispositions Result that the agent or system assigns to the contact when the interaction ends. Calendar module Click to dial. Additionally, you may need to access the CXone Console to manage certain features, such as details of your profile.
Faster answers, with less effort.
All NICE inContact customers receive self-service support with their service at no-charge, standard with every agreement:. Choose your right-sized engagement strategy from a menu of proven pathways with prescriptive options and get:. Home Contact center services Contact center customer support. Contact center customer support. Faster answers, with less effort. Your success is ours, too. Global support you can depend on. Service accountability.
CDC creates a real-time, event-based link between customer relationship management or ticketing software platforms and your inContact telephony system. This offers agents advanced features like click-to-call, screen pop and automated call logging without ever leaving the system of record. Changing phone systems or CRMs? No problem! What do you get with CDC? Shorter wait times, happier customers, better resolution rates and more productive call center employees … all for a few dollars per agent per month.